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SURGERY NEWS

Changes to our telephone system:

In December we implemented a new telephone menu system and you have five options to choose from, which will allow your calls to be diverted through to the appropriate member of our team. The telephone number is still 01278 722077

The options now available are as follows:

Press 1 - to book or cancel an appointment

Press 2 - for our repeat prescription line. This line is open (every day except weekends) between the hours of 10am to 12 am, and 3pm to 5pm. Please Note: online ordering for repeat medication is available via your on-line Patient Access account. If you don't have an account please contact the Practice reception to request one.

Press 3 - for test results and sick notes. Please note this service is available between the hours of 2pm and 5pm

Press 4 - for referrals and hospital appointments. Please note this service is available between the hours of 10am and 3pm

Press 5 - or hold for all other enquiries

 


Liquid Nitrogen Service:

This service is no longer offered at the Practice.  Please visit your local Pharmacist for over the counter treatment for Verruca's and Warts.


Named Accountable GP:

All patients are allocated a named, accountable GP. This will be the GP with whom you are registered (named on your medical card) or your usual GP if you have previously expressed a preference.  If you would prefer another doctor to be your named, accountable GP or if you would like to be reminded of your registered GP, please let us know via Reception.  We will do our best to accommodate your preference.


Meningitis Vaccination

Meningitis ACWY can be offered to students up to 25 years old, who are entering university for the first time and, have not already received a dose of Meningitis ACWY after their tenth birthday. Ideally at least two weeks before attending university to ensure timely protection. If you fulfil this criteria, and would like to be vaccinated, please request an appointment with our Practice Nurse.


Would you like to be part of our Virtual Patient Participation Group?

We would send occasional newsletters and surveys and it would really reduce our costs and enable us to communicate more effectively with patients about surgery information.  We do not offer medical advice via email or encourage patients to email rather than contact us by telephone as our systems are not set up to deal with a massive amount of requests in this way.  If you would like to be part of our Virtual Patient Participation please call 01278 722077.

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